- to raise awareness of the upcoming changes to landline services.
- offer one-to-one support
You’re probably aware that the existing telephone technology based on “copper wire” will be switched off by the end of January 2027 and all telephone lines will have been switched to digital. Customers will receive advanced information with their bill and there will also be a media advertising campaign. For most people the switchover will be very straightforward but some may have concerns particularly those with Telecare alarms.
Further information is available on BT’s dedicated website. Plus BT offer support via 0330 1234 150 their or in person at a drop-in event such as the one in West Hill:
- The BT Truck will visit West Hill on 16th October
- 9.00am – 3.00pm
- West Hill Village Hall, Beech Park, West Hill, EX 11 1TU (parking available)
- There’s no need to book